Shipping policy
Last Updated: June 2026
At PUSHYA, every piece of jewellery is carefully inspected and packed to ensure it reaches you safely and securely. We strive to provide a smooth and transparent delivery experience for all our customers.
Order Processing & Dispatch
Ready-to-Ship Products
Ready-to-ship products are generally dispatched within 1–3 business days after successful order confirmation.
Made-to-Order & Customised Products
Certain products may be crafted specifically for your order. Such products are typically dispatched within 10–21 business days, depending on the design, customisation requirements, hallmarking, and quality inspection processes.
The estimated dispatch timeline, where applicable, will be mentioned on the product page.
Delivery Timelines
After dispatch, most domestic orders are delivered within:
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Metro Cities: 2–5 business days
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Other Locations: 3–7 business days
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Remote Areas: Up to 10 business days
Delivery timelines are estimates and may vary due to courier operations, weather conditions, public holidays, or other unforeseen circumstances.
Shipping Charges
Prepaid Orders
Free Shipping Across India
Cash on Delivery (COD) Orders
A convenience fee may apply to COD orders and will be displayed at checkout before payment.
PUSHYA reserves the right to modify shipping charges and COD fees without prior notice.
Packaging & Security
Every PUSHYA order is:
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Carefully inspected before dispatch
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Securely packed to prevent transit damage
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Shipped through trusted courier and logistics partners
Where applicable, high-value shipments may be insured during transit for additional protection.
Order Tracking
Once your order has been shipped, tracking details will be shared via:
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Email
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SMS
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WhatsApp (where available)
Customers can track their shipment using the tracking link provided.
Delivery Verification
For security purposes, certain orders may require:
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OTP verification
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Signature upon delivery
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Identity confirmation
Customers are responsible for providing accurate delivery information during checkout.
Delayed or Failed Deliveries
PUSHYA shall not be responsible for delivery delays caused by:
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Courier partner delays
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Natural disasters
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Government restrictions
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Public holidays
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Incorrect address information provided by the customer
If a shipment is returned due to an incorrect address, failed delivery attempts, or refusal to accept delivery, additional shipping charges may apply for re-dispatch.
Damaged Package Upon Delivery
If you receive a package that appears tampered with, damaged, or opened:
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Do not accept the package where possible.
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Contact our customer support team immediately.
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Share clear photographs and an unboxing video within 24 hours of delivery.
Claims made after this period may not be eligible for review.
International Shipping
At present, PUSHYA ships only within India.
We look forward to serving international customers in the future.
Contact Us
For shipping-related assistance, please contact:
PUSHYA Customer Support
Email: jewelspushya@gmail.com
Phone: 8595103965
Important Note
Delivery timelines are estimates and should not be treated as guaranteed commitments. We continuously work with reliable logistics partners to ensure your jewellery reaches you safely and on time.
Thank you for choosing PUSHYA. ✨