Last Updated: June 2026

At PUSHYA, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review the policy below to understand the conditions under which returns, exchanges, and cancellations are accepted.

 

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1. Order Cancellation

Before Dispatch

Orders may be cancelled without any cancellation charges if the cancellation request is received before the order has been dispatched.

Once approved, the refund will be processed to the original payment method within the applicable banking timelines.

After Dispatch

Orders cannot be cancelled once they have been shipped from our facility.

Customers may refer to the Exchange Policy, where applicable.

 

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2. Exchange Policy

We offer exchanges for eligible products within 7 days of delivery.

To be eligible for an exchange:

• The product must be unused and unworn.

• The product must be returned in its original condition.

• Original packaging, tags, certificates, invoices, and accessories must be included.

• The exchange request must be submitted within 7 days of delivery.

Upon approval and receipt of the original product, an exchange or store credit may be provided, subject to product availability.

 

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3. Products Not Eligible for Return or Exchange

The following products are non-returnable and non-exchangeable:

• Made-to-order jewellery

• Customised or personalised jewellery

• Engraved products

• Special-size or custom-sized rings

• Products purchased during clearance, liquidation, or final sale promotions

• Gift cards or store credits

• Products damaged due to misuse, negligence, improper storage, or normal wear and tear

 

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4. Damaged, Defective or Incorrect Products

If you receive:

• A damaged product

• A manufacturing defect

• An incorrect item

please contact us within 24 hours of delivery.

To process the claim, customers must provide:

• Order number

• Clear photographs of the product

• Packaging photographs

• Complete unboxing video recorded from the moment the sealed package is opened

Failure to provide the required evidence may result in the claim being rejected.

After verification, PUSHYA may offer:

• Replacement

• Exchange

• Repair

• Store credit

• Refund

depending on the circumstances.

 

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5. Return Conditions

Returned products must:

• Be unused and unworn

• Show no signs of use, damage, alteration, or tampering

• Include original packaging, invoice, certificates, tags, and accessories

Returns will not be accepted if:

• Change of mind

• Personal preference

• Incorrect size selected by the customer

• Delays caused by courier partners

• Normal wear and tear

Products failing inspection may be returned to the customer without approval for exchange or refund.

As items are valuables, Return pickups will be chargeable at ₹200 (pickup amount will be deducted from refundable amount) to cover increased costs of insurance and shipping.   (In case of our error charges will be born by us )

 

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6. Refund Policy

Eligible Refund Cases

Refunds may be approved only in the following situations:

• Order cancelled before dispatch

• Product unavailable after purchase

• Damaged or defective product verified by PUSHYA

• Incorrect product delivered

Refunds will not be provided for:

• Change of mind

• Personal preference

• Incorrect size selected by the customer

• Delays caused by courier partners

• Normal wear and tear

Refunds processed after inspection. Approved refunds will be processed to the original payment method within 7–10 business days after approval.

Actual credit timelines may vary depending on banks and payment providers.

 

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7. Exchange Shipping Charges

Where the exchange is due to:

Our Error

• Wrong item delivered

• Manufacturing defect

• Verified damage

PUSHYA will bear the applicable shipping costs.

Customer Preference

• Size issue (where exchangeable)

• Design preference

• Other eligible exchange requests

Shipping charges may be applicable and will be communicated before processing the exchange.

 

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8. Refusal of Return Requests

PUSHYA reserves the right to refuse any return, refund, or exchange request if:

• The request falls outside the stated policy period.

• The product shows signs of use.

• Required proof is not provided.

• The product is found to be altered, damaged, or tampered with after delivery.

 

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9. Contact Us

For return, exchange, or cancellation assistance, please contact:

PUSHYA Customer Support
Email: jewelspushya@gmai.com
Phone: 8595103965

 

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Important Note

As jewellery is a personal-use product and many of our pieces are crafted specifically for our customers, all return, exchange, and refund requests are subject to inspection and approval by PUSHYA.

Our goal is to ensure fairness for both our customers and our business while maintaining the highest standards of quality and service. ✨