LIFETIME PLATING SUPPORT POLICY
Last Updated: June 2026
At PUSHYA, we are committed to helping your jewellery maintain its beauty for years to come. As part of this commitment, we offer Lifetime Plating Support on eligible jewellery pieces purchased from PUSHYA, subject to the terms outlined below.
What Is Covered?
PUSHYA offers replating services for eligible jewellery purchased directly from our website or contact us on whatsapp.
This service is intended to help restore the appearance of jewellery that has experienced normal plating wear over time due to regular usage.
Available finishes may include:
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Gold Plating
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Rose Gold Plating
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Rhodium Plating
The exact finish restored will depend on the original product purchased. Original Bill is must to avail this service.
Complimentary Plating Support (First Year)
For the first year from the date of purchase, PUSHYA will provide replating services free of charge for eligible products.
Customers will be responsible for:
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Shipping the product to PUSHYA
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Packaging charges, if any
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Courier charges to and from our service facility
The replating service itself will be provided without additional labour or plating charges during this period.
Lifetime Plating Support (After 1 Years)
After the initial 1 -year complimentary period, customers may continue to avail plating support for the lifetime of the product.
In such cases, the customer will be responsible for all applicable costs, including but not limited to:
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Replating charges
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Labour charges
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Packaging charges
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Shipping and courier charges
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Applicable taxes
The applicable charges will be communicated and approved by the customer before any service is performed.
Important Information About Plating
Plating is a surface finish and naturally wears over time.
The lifespan of plating depends on several factors, including:
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Frequency of use
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Exposure to water, perfumes, cosmetics, and chemicals
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Skin chemistry
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Storage conditions
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Environmental factors
As plating wear is a natural characteristic of plated jewellery, PUSHYA does not guarantee any specific plating lifespan.
What Is Not Covered?
Lifetime Plating Support does not cover:
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Broken jewellery
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Bent or deformed jewellery
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Missing stones
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Missing components
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Damaged clasps, hooks, chains, or fittings
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Jewellery altered or repaired by third parties
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Excessive wear caused by misuse, accidents, or negligence
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Products showing structural damage
Products received in damaged or broken condition may be rejected for plating service and returned to the customer.
Service Inspection
All jewellery submitted for plating will undergo inspection upon receipt.
PUSHYA reserves the right to:
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Refuse service for products that are not suitable for replating
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Recommend repairs before plating can be performed
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Determine service eligibility at its sole discretion
Service Timeline
Plating service timelines may vary depending on:
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Product condition
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Design complexity
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Service volume
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Material requirements
Estimated timelines will be communicated after inspection.
How to Request Plating Support
To request plating support, please contact our customer support team with:
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Order number or proof of purchase
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Product photographs
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Description of the service required
Our team will guide you through the next steps.
Contact Us
PUSHYA Customer Support
Email: jewelspushya@gmail.com
Phone: 8595103965
Important Note
Lifetime Plating Support is a goodwill service offered by PUSHYA to help customers maintain the appearance of their jewellery. This policy does not constitute a warranty against normal plating wear, accidental damage, misuse, or product breakage.
PUSHYA reserves the right to modify, suspend, or discontinue this service at any time without prior notice for future requests.
✨ Because jewellery made to be worn every day deserves care that lasts for years. ✨